OPERATIONS MANAGER - Rent Board Fee and Rental Housing Inventory Unit - SF Rent Board (0923)

City and County of San Francisco
Full time | Full day

OPERATIONS MANAGER - Rent Board Fee and Rental Housing Inventory Unit - SF Rent Board (0923)

Posted 3 December by City and County of San Francisco

  • San Francisco

Company Description

The San Francisco Rent Ordinance was enacted in June 1979 by the Board of Supervisors and signed by the Mayor as emergency legislation to alleviate the city's housing crisis. The Ordinance created the Residential Rent Stabilization and Arbitration Board "in order to safeguard tenants from excessive rent increases and, at the same time, to assure landlords fair and adequate rents consistent with Federal Anti-Inflation Guidelines.” In 2020, the Board of Supervisors amended the Rent Ordinance to create a Rental Housing Inventory, which requires property owners to report information to the Rent Board about their units on an annual basis.

Job Description

Under administrative direction, the Operations Manager manages and oversees the following areas of operation: Rent Board Fee and Rental Housing Inventory Unit, departmental contracting, and general departmental operations. The position would be a member of Senior Staff and would report to the Executive Director. The Operations Manager will have excellent problem-solving and decision-making abilities, and an understanding of and experience working collaboratively in a diverse and dynamic public sector environment. The Operations Manager will have a high level of attention to detail including: 


1.    Oversee and provide effective management of the agency’s newly created Rent Board Fee and Rental Housing Inventory Unit. Create a positive work environment by promoting the agency’s mission and core values. Participate in recruitment and selection of staff. Establish performance standards for staff. Complete employee performance appraisals in a timely manner. Enforce City and County and departmental policies and procedures. Direct the allocation of staff to achieve timely outcomes and measurable goals.

2.    Act as a project lead. Work collaboratively, creatively and strategically with supported programs to plan and implement projects involving assigned areas of operation. Work with the agency’s IT staff and/or outside vendors in requirements gathering, development, design, testing, enhancement, and implementation of computer systems used by own staff and staff of supported programs.

3.    Develop new and/or evaluate existing policies and procedures to ensure the efficient operation of the assigned areas of operation. Identify and analyze problems and issues impacting assigned operation and implement solutions and interventions to resolve such problems and issues.

4.    Author, manage, monitor, and ensure compliance with the department’s purchasing and contracts. Create an environment that promotes accountability, transparency, and high standards to ensure the public’s trust.

5.    Participate in the budget preparation with the Executive Director, Deputy Director, or other members of Senior Staff.

6.    Act as facilities manager.

7.    Foster career development and professional growth of staff. Ensure all staff members are equipped with tools and training needed to perform their job functions satisfactorily. Monitor the work of and provide coaching to staff members to improve performance when necessary. Recommend opportunities that will allow staff members to develop competencies outside of their job responsibilities.

Any other duties as the Executive Director deems necessary.


  1. Possession of a bachelor’s degree or above in one of the following subject areas: law, public administration, public policy, business administration or other related area; AND
  2. Five (5) years of progressively responsible experience in program management and compliance, government contracting, and team supervision. 

SUBSTITUTION: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years (30 semester/45quarter units equal to one year).


The ideal candidate will be a strategic thinker with excellent team management and leadership qualities and outstanding executive-level administrative skills. The ideal candidate will also need to have a record of success that illustrates a career history that supports the ability to have the following:

·       Strategic Leader: Outstanding leadership skills with high emotional intelligence; excellent decision-making skills and the proven ability to take ownership of programs/projects; superior project management skills and ability to remain calm under pressure and exercise flexibility and adaptability in sensitive situations.

·       Strategic Thinker and Problem Solver: Demonstrates results-focused and solution-driven approach with proven problem-solving skills; strong analytical skills with the ability to fully comprehend the impact of decisions on the agency and the public whom it serves.

·       Relationship Builder: Ability to establish and maintain positive and productive working relationships with the public, representatives of other organizations and agencies, and all levels within the organization.

·       Excellent Communicator: Proven excellent written and verbal communication skills; ability to communicate effectively with other city employees, the public, members of union and civic organizations, or other agencies; excellent presentation and interpersonal skills to engage effectively with all levels of the organization.

The ideal candidate will also maintain knowledge of landlord-tenant law, and related ordinances, rules and regulations.

Additional Information

Specific information regarding this examination process are listed below.

  • Application Opening – Friday, December 3rd, 2021
  • Application Deadline – Friday, December 17th, 2021
  • Compensation: $124,696 - $159,146
  • Eligible List duration resulting from this examination process will be six (6) months.
  • Certification Rule for the eligible list resulting from this examination will be Rule of the List.
  • Exam Type: Combined, Promotive and Entrance
  • Appointment Type: Permanent Civil Service
  • Recruitment ID: PBT-0923-904587

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supervisory Test Battery (STB) (weighted 43%) - Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skills; Human Resources Management; Team Building; Communication & Conflict Management.  This is a standardized examination, and therefore, test questions and answers are not available for public inspection or review.

3. Supplemental Questionnaire Exam (weighted 57%) - Candidates will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Candidates who pass the supervisory test battery will have their supplemental questionnaires rated and scored by a panel of subject matter experts.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire Examination must be achieved in order to be placed/ranked on the Eligible List.

Terms of Announcement:

This is a Position Based Test conducted in accordance with Civil Service Rule 111A. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

  • Information About The Hiring Process
  • Position Based Testing Information
  • Conviction History
  • Employee Benefits Overview  
  • Equal Employment Opportunity 
  • Disaster Service Worker
  • ADA Accommodation
  • Veterans Preference
  • Seniority Credit in Promotional Exams
  • Right to Work
  • Copies of Application Documents
  • Diversity Statement

Questions: If you have any questions regarding this recruitment or application process, please contact the analyst, Kristin Hadley at [email protected]

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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