The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions – the San Francisco Health Network and Population Health.
The Behavioral Health Services (BHS) Information Officer provides effective leadership and strategic direction in the areas of planning, development, and implementation of clinical information systems for Behavioral Health Services. The CBHIO will drive BHS’s adoption of effective clinical information systems to empower patients, families, communities, and the healthcare team to achieve health equity for all San Franciscans. The CBHIO reports to the Chief Medical Officer and acts as liaison between the SFHN Chief Health Informatics Officer, BHS executive leadership, DPH and departments, and BHS providers. Along with the BHS Executive team and DPH Informatics and IT leadership, the CBHIO is responsible for the evaluation, selection, and implementation of clinical information systems, and includes clinical system design, implementation, and optimization. In order to accomplish this, the CBHIO will collaborate with and build strong relationships with BHS leadership in all settings including, but not limited to, administration, program staff, medical staff, nursing, pharmacy, and other services. The CBHIO works as a peer with other executive informatics leaders within the DPH Office of Health Informatics, including the Chief Nursing Informatics Officer, Chief Medical Informatics Officer, Chief Pharmacy Informatics Officer, and Chief Public Health Informatics Officer. The CBHIO also works collaboratively and collegially with other DPH and UCSF executive, clinical, and medical leadership to achieve DPH’s True North goals through the implementation, use, and optimization of the electronic health record systems and emerging technologies. The CBHIO works with leadership to convey actionable information, set priorities, and then make decisions around resource allocation. CBHIO also works closely with executive and clinical leadership to define information needs, and with IT to design and produce reports and other decision-making products. The CBHIO assists with identifying IT Projects that arise from changing Federal, State, and Local regulations, clinical needs, reporting requirements, billing requirements, and data collection needs. This often involves translation of clinical/business needs to IT and IT restrictions to clinical/business requiring the CBHIO to be fluent with both IT and clinical/business vernacular.
- Start with this Required Questionnaire
- Annual Compensation
$354,250 to $390,650
- Application Review Begins
The CBHIO is responsible for leading the decision-making process around clinical information system changes and work to ensure that the build and implementation of the clinical information system is patient-centered, provider-friendly, meets regulatory and billing requirements, and is optimized for meeting key initiatives including Mental Health SF and CalAIM needs.
The role will be 25% dedicated to clinical responsibilities with the remainder 75% dedicated to CBHIO responsibilities, which include:
- Works closely with the SFHN Chief Health Informatics Officer to align with the SFHN’s strategic vision and priorities for enterprise-wide informatics
- Collaborates with BHS executive leadership and the DPH IT department
- Provides clinical and IT leadership in the areas of strategic planning, development, preparation, and implementation of clinical information systems
- Facilitates planning and implementation for the integration of clinical and research databases
- Oversees reconciliation of stakeholder/business owner needs with IT requirements and technology capacities in support of ongoing and new IT solutions to ensure alignment with institutional goals and promote highest quality, effective, safe, and patient-centered care
- Knowledgeable in Federal, State and Local regulations and initiatives including MHSA, Medi-Cal, DMC, Mental Health SF, and CalAIM and their impacts on clinical care and information systems
- Optimizes clinical information systems for all roles related to patient care and for meeting Federal, State and Local reporting and regulatory requirements
- Serves as the BHS lead for all clinical, research, and quality improvement technology projects and initiatives
- Works closely with quality improvement team to monitor, revise, and automate best practices to improve quality, patient safety, and outcomes
- Demonstrates a high level of clinical knowledge, analytical ability, critical decision-making skills, and an extensive knowledge of healthcare issues, with a focus on the science of integrating healthcare, technology, and clinical data
- Works with clinician, peer, and patient advisory groups in the design of clinical information systems to support excellence in patient care and research
- Work closely with the BHS senior operational leaders to apply informatics and analytics in the provision of clinical care, ensuring standard work, quality and safety are consistently upheld
- Centers DPH and BHS health equity goals in all clinical informatics initiatives and in the planning, development, and implementation of clinical information systems
- Understands provider and other team member needs and collaborates with providers to gain support of Clinical Informatics initiatives
- Evaluates the impact of information technology on clinical processes and identifies areas to promote use of technology in creating efficiencies for clinicians and improving quality of care
- Lead in the design and implementation of clinician training and support strategies for maximizing the adoption and use of clinical information systems and other clinical technologies in BHS
- Participates in governance of data as it relates to data use for quality and performance improvement and research-related activities
- Identifies and/or evaluates technologies that enable more effective/efficient clinical workflows and contribute to improvement in clinical outcomes
- Provides analytical, technical, and problem resolution for issues pertaining to IT solutions, including, but not limited to end-user (clinical/provider) accessibility, usability, workflow/processes, policies and procedures
- Work with end-users or program leaders to define concretely and measurably the value proposition of every clinical information system customization request in support of clinical workflow and business requirements
- Assists end-users, directors, and managers with use and optimization of clinical information systems and associated clinical applications
- Participates in oversight for timely resolution of issues as identified by end-users
- Assists in communication and promotion of use of informatics to clinical staff, executive committees, and other designated individuals in support of care quality and performance improvement
- Serves as BHS representative to drive and/or facilitate other IT initiatives as assigned by executive leadership
- Remains vendor technology neutral and maintain the highest ethics when relating to vendors
- Maintains clinical practice with safety net populations
- Possession of a valid license to practice medicine issued by the Medical Board of California or the Osteopathic Medical Board of California
- Possession of a valid DEA license from the DOJ (Special Condition)
- Successful completion of a residency program accredited by the Accreditation Council for Graduate Medical Education or American Osteopathic Association in a Psychiatric medical specialty area (i.e., Board Eligible)
- Five (5) years of post-residency experience as a practicing Psychiatrist
- Possession of valid Board Certification in a Psychiatric medical specialty area can substitute for two (2) years of the required post-residency experience as a practicing Psychiatrist
- Master’s degree in Business Administration or Technology
Training and Experience Examination: (Weight 100%)
The Supplemental Questionnaire/Training and Experience Examination is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but are not limited to:
- Medical knowledge refers to knowledge in the general practice of medicine which is needed to make expert diagnosis, interpretations and recommendations on a consultative basis; supervise professional and all other support personnel engaged in treatment and services; and to prepare, review, and assist with medical diagnosis, records and reports.
- Knowledge of administrative and budgetary principles and practices refers to the ability to plan, organize and direct a program; coordinate, execute and assist in the development of policies and methods; as well as materials, supplies, and specialty equipment, when necessary; and manage a budget for a clinic or program.
- Knowledge of community needs refers to knowledge of high-risk populations being served; how to access community resources and/or familiarity with community agencies and other resources which can provide assistance to those populations; knowledge of cultural factors which may influence provision of medical care; and knowledge to be able to serve members of diverse backgrounds.
- Ability to communicate with individuals or groups in a clear, organized and persuasive fashion; listen and facilitate an open exchange of ideas; flexibly adapt style to effectively converse with people from different socioeconomic, educational or cultural backgrounds.
- Ability to empathize with the needs, feelings, and background of others and establish rapport; develop and maintain cooperative and effective working relations with the public, coworkers and supervisors; effectively work with angry or distraught people to defuse situations and reduce conflict.
- Ability to lead or participate in initiatives to recruit, hire, and develop health care providers from underrepresented groups in health care (e.g., race/ethnicity, sexual orientation, gender, and gender identity); initiatives to address issues of workplace equity; activities to increase inclusion in the workplace
- Ability to effectively organize and assign work; give guidance and direction to others and follow-up to ensure completion; counsel and motivate subordinates.
- Ability to inspire, motivate, and challenge others to excel; model the highest ethical standards of courage, honesty and trust; foster teamwork and lead others to achieve challenging organizational goals and overcome difficult obstacles.
Once submitted, applicant responses on the Supplemental Questionnaire/Training and Experience Examination cannot be changed. Qualified applicants must achieve a passing score in order to be ranked on the eligible list/score report. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score.
The certification rule for the eligible list resulting from this examination will be the Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.
Electronic Health Record (EHR)
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
Personal Protective Equipment (PPE)
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e., weakens the seal between the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.
All of your information will be kept confidential according to EEO guidelines.
- Conviction History
- Benefits Overview
- Equal Employment Opportunity
- Disaster Service Workers
- Hiring Process
415-554-2522 (Voicemail access delayed when working remotely)
- Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.
- Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.
- Desire to work with, relate to, serve, and support a diverse workforce and patient population.
- Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.