Financial Health Site Maintenance

Wells Fargo
Full time | Full day

Financial Health Site Maintenance

Posted 26 November by Wells Fargo

  • San Francisco
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

This role will have responsibility for managing digital maintenance for the Financial Health Employee and Customer websites. This includes working closely with key stakeholders on understanding content strategies & needs; and then managing appropriate content and experience updates across various Wells Fargo platforms (from ideation to implementation).

The position will support a variety of content across many platforms, including, Intranet sites, specialized microsites, emails, SMS, and more. All content needs to support line of business strategies, engage and educate users, reinforce the value of the Wells Fargo brand, comply with legal guidelines, and apply best practices of web usability and accessibility.

Key responsibilities include:

  • Meet with partners and stakeholders to learn about line of business strategies, needs, and requirements for new or modified content needs.
  • Lead the coordination of content updates across digital platforms; from conceptualization to production
  • Partner with a wide variety of teams across Financial Health Engagement Platform Team, Enterprise Digital Channel Partners, Legal, Compliance, etc… in working through content execution
  • Handle multiple maintenance requests at once through effective time management and appropriate prioritization. Analyze requirements and timelines, provide accurate estimates for content completion, and meet tight timelines.
  • Support a wide variety of online content needs for large-scale projects, one-off jobs, compliance updates, and the annual content review process.
  • Proactively define opportunities for content updates and enhancements
  • Create large and complicated content artifacts such as copy decks, wireframes, user flows, etc…

Required Qualifications

  • 2+ years of experience in one or a combination of the following: marketing, digital marketing, digital platform (i.e mobile or social media) demonstrated through work or military experience

Desired Qualifications

  • Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors
  • Knowledge and understanding of business workflow and rule authoring tools
  • Knowledge and understanding of project management and implementation in a matrix managed environment
  • Ability to facilitate meetings among remote resources
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Outstanding problem solving skills
  • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Experience articulating issues, risks, and proposed solutions to various levels of staff and management
  • Knowledge and understanding of audit and business continuity support
  • Ability to identify business needs and deliver solutions in close partnership with line of business and technology
  • Experience applying Wells Fargo Style Guide and brand standards
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

Other Desired Qualifications

  • Experience in content strategy and online writing roles, including content creation for digital contact methods such as web, email, SMS, and more.
  • Ability to take broad direction and then develop & execute detailed action plans to accomplish direction
  • Extremely strong process and detail skills with the ability to accurately create complex content artifacts and follow multi-step creation and submission methods

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