The Infrastructure Field Services (IFS) Technician will provide troubleshooting, installation, testing and maintenance of various technologies across a diverse environment. From onsite services that include deploying IT hardware to supporting end users maintain and troubleshoot issues . You will work closely with other field technicians and engineers, ISPs, equipment vendors, and internal operations and engineering staff. Another key part of the job is in providing best of breed customer service to the supported user. Regular interaction with users along with other supporting parties will be key to the success for someone coming into this role. This role may require travel.
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.
Install / troubleshoot Access Point
Add or Replace disk drives and memory
Diagnose simple hardware issues
Deploy and recover laptop/desktop hardware to supported users
Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways and breakdown of corrugate to maintain a clean working environment
Perform inventory and asset management, conference room preventative maintenance, and e-recycling of hardware and peripherals
Organize packages coming in/out of inventory storage rooms
Location and processing of Overdue RMAs
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Assist the team in recommending improvements to processes that may impact the quality of assets or improve overall efficiencies for any related process or system.
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Assist in coordinating site access, equipment staging, and other tasks
Use ticketing systems to respond and resolve issues to specific Service Level Agreements (SLAs) & Key Performance Indicators (KPIś)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Should possess a strong understanding of enterprise level Desktop, Network, and Systems side technologies
Knowledge and application of Inventory Management as it relates to IT Logistics
Knowledge of basic AV hardware installation, support, and maintenance, specifically as it relates to conference room
Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
Experience with spreadsheets, workflow and project management applications, and administrative software applications.
Ability to lift 50 -70 pounds and the ability to un-box and move equipment for several contiguous hours days
Understanding of how to use a Tier-1 ITSM platform
Customer Service Oriented
COMPTIA A+ certification
Infrastructure & Desktop Hardware Maintenance and Troubleshooting
OS troubleshooting/support (Linux, MacOS, Windows, ChromeOS)
ITIL V3 Foundations Certification
Application of ITSM, Incident, Service Request, Problem, Change Management ticketing systems such as ServiceNow, Remedy, etc.
Strong Written and Verbal Communication
Strong Time Management
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.